Clinical services are the heart of a healthcare organization, and nowadays, they’re having to work a lot harder to manage everyday challenges related to:
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“Comms supports and connects many different stakeholders, internal and external. We need tools that make us more efficient while protecting our brand.”
From corporate and crisis communications to events, branding, and multichannel delivery, DCM provides end-to-end support encompassing strategy, creative, execution, and reporting.
“Every donor earned and dollar raised becomes more challenging. We need to be ultra-efficient and laser-targeted.”
DCM offers a level of insight and experience around not-for-profit operations that few communications providers can match. From segmentation and regulatory compliance to multichannel strategies and proven response tactics, we help you build and strengthen increasingly elusive donor connections.
“We can’t realize the full benefits of our EHR without crucial supporting communication that informs the users accessing it.”
Handouts. Reminders. Procedural guides. Surveys. We support the broad array of communications required to maximize EHR functionality and related health management.
“Our team is playing an increasingly important role in patient health and empowerment, so we’re dependent on a wider array of resources.”
DCM’s end-to-end communications support the many areas of health promotion that together educate and enable the public, helping to improve their health outcomes.
“Regardless of who that patient is—their culture, their language—and where they’re being treated, we need to provide a consistent experience.”
The healthcare journey is about patient experience: the vast range of interactions patients have throughout the system, from hospital doctors and nurses to physician practices and health plans. DCM’s solutions and support help integrate and enhance the many moving parts within this experience.
“To provide care at the patient’s bedside, I need their information at the bedside—or wherever else they may be.”
Delivering quality care depends on having the right information and assets where you need them. Our mobile solutions can integrate with front-end and back-end systems such as EPIC or Cerner, helping you make more informed decisions.
“People rely on me to get them up and running, wherever they may be. If that support isn’t available, patients may not get the necessary care.”
The urgency of patient care requires next-level IT support in order to keep critical systems up and running across the enterprise. DCM ensures those systems are available when and where they’re needed.
“My priority is providing frontline care, and the more cumbersome my admin, the less time I have for patients. I need capturing and retrieving information to be as easy and fast as possible.”
DCM’s mobility solutions combined with positive patient ID capabilities put patient information wherever patients are, eliminating bottlenecks and increasing time spent on care.
“This is the front line; this is where the patient enters the system—and we need to be fully present to quickly assess their needs and allocate the appropriate resources.”
As the first point of contact for many patients, Admitting is essential to determining patient flow and ensuring effective delivery of care. DCM provides the critical communication components that capture and track information, keeping clinicians connected and informed.
“I am under constant pressure to deliver, so I need guaranteed 100 percent uptime and accuracy. That means error or failure is not an option.”
Our proven solutions for labelling and asset tracking offer the assurance of always-there availability and optimal patient safety: Integrated workflows bridge the gap between specimen, patient, and labelled container.
“We are the gatekeeper for all the critical and confidential information that flows through our facility. We depend on absolute data integrity and 100 percent uptime.”
DCM keeps tools and processes across your RMS functioning smoothly, helping you remain efficient and accountable.
“More patients are relying on me to provide guidance on medicine and treatment, so I need to be able to access their up-to-date information and close the loop with other care providers.”
DCM integrates essential communication processes that keep your pharmacy operating smoothly. Our label solutions streamline and connect workflows to give staff fast, accurate access to the latest data on patient history and medication. The result is an automatic audit trail that increases accountability and safety.
“The better I can care for my patients, the better I can help them stay home and out of healthcare facilities.”
DCM provides the data-capture and mobile-computing support that enables home-care and personal-support workers to make informed, on-the-spot decisions for their patients, wherever they are.
“We can’t realize the full benefits of our EHR without crucial supporting communication that informs the users accessing it.”
Handouts. Reminders. Procedural guides. Surveys. We support the broad array of communications required to maximize EHR functionality and related health management.
“With the critical role nutrition plays in healthcare management, patients look to us for meaningful, long-term strategies for improving their outcomes.”
DCM covers the entire nutrition communication spectrum, through support ranging from form creation to facility signage.
“In operating a private-care practice, I need it to be compliant with the outline provided by the health authority. Integrating the workflows, PPID automation, and digital or physical documents used by my health region maintains that patient experience and expectation.”
Doctors and other independent caregivers need to access the documents, equipment, and consumables used by health authorities, but with a mechanism to pay for use. DCM, in collaboration with health authorities, creates the infrastructure for this access.
“We are the gatekeeper for all the critical and confidential information that flows through our facility. We depend on absolute data integrity and 100 percent uptime.”
DCM keeps tools and processes across your RMS functioning smoothly, helping you remain efficient and accountable.
“More real-time information at my fingertips helps me make better decisions that can directly benefit patients.”
Having direct access to, and integrating workflows into, a patient’s EHR enables providers to make vital decisions regarding treatment more quickly and accurately. DCM delivers the tools and support that help today’s healthcare providers maximize EHR efficiency and overcome the challenges of adoption.
“More patients are relying on me to provide guidance on medicine and treatment, so I need to be able to access their up-to-date information and close the loop with other care providers.”
DCM integrates essential communication processes that keep your pharmacy operating smoothly. Our label solutions streamline and connect workflows to give staff fast, accurate access to the latest data on patient history and medication. The result is an automatic audit trail that increases accountability and safety.
“Patients would rather be remote—and when they’re remote, beds are freed up for more acute care. When we’re able to monitor a patient remotely, everyone wins.”
Patients generally prefer to be at home with loved ones rather than in a health facility, and in fact it’s proven that home-care helps them heal faster. DCM creates the infrastructure and support that allow for effective delivery of your wearable fleet.
“To provide care at the patient’s bedside, I need their information at the bedside—or wherever else they may be.”
Delivering quality care depends on having the right information and assets where you need them. Our mobile solutions can integrate with front-end and back-end systems such as EPIC or Cerner, helping you make more informed decisions.
“Whether I’m facing crisis management at a mobile facility or an act of God in a hospital, I need to know that my team will be supported by a true partner.”
More than ever, healthcare environments must be prepared for any eventuality, whether it be on the front lines of care or in back-end operations. DCM helps build in resilience and redundancy that minimize the risk of service interruption.
“Supply management in healthcare is different from other sectors: We are serving patients, not consumers, and the medical products we work with simply can’t be compromised.”
The stakes are raised when it comes to purchasing and supply management in healthcare—a reality that becomes more challenging when combined with factors such as:
“I need to make sure all the dots are connected when it comes to the patient experience. I need to be able to fully track each patient’s journey, from the moment they’re admitted to final discharge.”
DCM’s holistic approach to healthcare support enables you to effectively link front-end care with back-end inventory and supply-chain systems like EPIC or Cerner, so you can see the big picture and run your facility as smoothly as possible.
“Our fleet is the public face of our facility. We need to be continually mindful of that publicly visible brand while demonstrating accountability for the significant investment and management of our vehicles.”
From visual branding and safe operation to outfitting of automation and mobile inventory management, DCM keeps your fleet productive.
“In a hospital environment, parking needs to be as painless as possible, and that means durable equipment that works the way it should, when it’s needed.”
The parking lot may be your patient’s first impression of your facility. Intuitive, hard-working ticketing solutions are one more way DCM helps you operate efficiently and offer patients a positive experience.
“By cultivating better teamwork within the organization, we don’t just improve the workplace, we enable better patient care.”
About one in 10 Canadians work in healthcare—it’s one of the country’s largest sectors. Effectively managing and supporting those professionals requires robust, comprehensive, efficient systems that can bridge the gap between employee performance and organizational goals.
“A healthcare organization depends on strong, well-organized financial management to not only care for current patients, but ensure we can look after them in the future.”
The increased scrutiny and accountability within healthcare creates immense financial pressure to manage money and risk—balancing cost-savings with essential requirements for care. DCM helps providers gain better visibility into spending, while providing frontline communications support.
“A lot of important decisions depend on the systems and processes here to function as they should. Everything needs to be ready and available wherever patients are.”
With diagnostic analysis driving so many medical decisions, DCM provides the critical hardware that is specifically designed for the rigor of this environment—and that helps optimize it.
“We are the gatekeeper for all the critical and confidential information that flows through our facility. We depend on absolute data integrity and 100 percent uptime.”
DCM keeps tools and processes across your RMS functioning smoothly, helping you remain efficient and accountable.
“With the critical role nutrition plays in healthcare management, patients look to us for meaningful, long-term strategies for improving their outcomes.”
DCM covers the entire nutrition communication spectrum, through support ranging from form creation to facility signage.
“I am under constant pressure to deliver, so I need guaranteed 100 percent uptime and accuracy. That means error or failure is not an option.”
Our proven solutions for labelling and asset tracking offer the assurance of always-there availability and optimal patient safety: Integrated workflows bridge the gap between specimen, patient, and labelled container.
